1. Custom Manufacturing Services

Pluribus LLC, doing business as Pluribus Manufacturing ("we," "us," "the Company"), provides custom manufacturing services: 3D printing, 3D scanning and production runs. All products are custom-made to order based on files supplied by the customer ("you," "the Client"). By placing an order, you enter into a binding agreement governed by these Terms & Conditions and the laws of the State of Arizona.

2. Client-Supplied Files — Your Responsibility

You are solely responsible for the content, accuracy, and legality of all files submitted for production. We do not review your design for fitness for its intended use. We make parts from your submitted files exactly as provided. This includes but is not limited to:

Dimensions, tolerances, fits and wall thickness in your design
Suitability of the design and the chosen material for the intended use
Text, logos and markings included in the model
Copyright, trademark, or intellectual property compliance
Compliance with applicable laws and regulations

By submitting your file and approving the order, you confirm that you have reviewed your design and accept full responsibility for its contents. We shall not be held liable for any errors in client-supplied materials.

Export-controlled and government-controlled data. By uploading a file to this website, sending one to our quoting service for software, or attaching one to an order conversation, you confirm that it is not subject to the International Traffic in Arms Regulations (ITAR), is not controlled technical data under the Export Administration Regulations (EAR), and is not Controlled Unclassified Information (CUI). For files in any of those categories, contact us before sending anything and a person will arrange secure transfer. You are responsible for classifying your own data, and you agree to indemnify Pluribus LLC for losses that result from an inaccurate declaration.

3. All Sales Are Final — No Refunds or Returns

Because all products are custom-made to your specifications, all sales are final. We do not accept returns, issue refunds, or provide credits for completed orders. Custom-made goods cannot be resold, which is why they are not returnable.

If we make an error in production (e.g., the wrong material or color, incorrect quantity, or a defect not caused by your file), we will remake the affected parts at no additional charge. Claims for production errors must be reported within 48 hours of delivery with photographic evidence.

Catalog fit guarantee.Parts ordered from our online catalog (rack mounts, drone parts, car parts and other ready-made designs) are guaranteed to fit the device or vehicle listed on their product page. If one doesn’t, email us a photo within 30 days of delivery and we’ll reprint it, adjusted if needed, at no charge, including shipping. Custom mounts from our rack generator are guaranteed to the dimensions you entered. This guarantee doesn’t cover parts made from files you upload.

4. Pricing & Payment

Prices are calculated automatically from your order: for 3D printing, a simulated print of your file (material, print time), quantity, turnaround and delivery; for catalog parts, the listed price. Production runs over 100 parts, high-temperature materials and large-format parts are priced on a written quote. Shipping is charged at the carrier’s actual rate for your address. Payment is required in full before production begins. We accept payment via credit card, debit card, and other methods available through our payment processor (Stripe).

Instant quoting is in beta.Our quoting engine (on this website, through our API and for AI agents) is new and still being improved, and an automated price can occasionally be wrong — for example because of a software error, a file that analyzes incorrectly, or a pricing or shipping data mistake. We work hard to honor every quote, but we are not required to honor a price that is clearly wrong. If we find that a paid order was mispriced, we will contact you before printing and you can either accept the corrected price or cancel for a full refund. Nothing is printed at a corrected price without your approval.

5. Chargebacks & Fraudulent Disputes

Filing a chargeback or payment dispute after receiving your completed custom order constitutes fraud. Under Arizona law, including A.R.S. § 13-1802 (theft) and A.R.S. § 13-2310 (fraudulent schemes and artifices), obtaining property or services by material misrepresentation is a criminal offense.

If a chargeback is filed on a delivered order, we will:

Contest the dispute with full documentation including proof of delivery, order confirmation, and your acceptance of these terms
Report the incident as fraud to the appropriate authorities
Pursue recovery of all costs including the order amount, chargeback fees, and administrative costs
Reserve the right to pursue civil action for damages

We maintain records of all orders, file submissions, delivery confirmations, and accepted terms for dispute resolution purposes.

6. Delivery

Orders ship nationwide by USPS or FedEx from our facilities in California and Arizona, at the carrier’s actual rate. Delivery times are estimates and not guaranteed. We are not liable for delays caused by weather, traffic, carrier issues, or incorrect addresses provided by the client. Risk of loss passes to the client upon delivery to the specified address.

7. Production Timeline

Standard production time is 2–3 business days after the order is confirmed. Production runs follow the schedule stated on the quote. We reserve the right to reject or delay orders that exceed our production capacity.

8. Intellectual Property

You represent and warrant that you have the legal right to reproduce all content in your submitted files, including text, images, logos, and designs. You agree to indemnify and hold harmless Pluribus LLC from any claims arising from the content of your materials, including copyright infringement, defamation, or violation of any third-party rights.

9. Limitation of Liability

Our total liability for any claim arising from your order shall not exceed the amount you paid for that order. In no event shall we be liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost business opportunities, or reputational harm.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of laws rules. Any disputes shall be resolved in the state or federal courts located in Maricopa County, Arizona. You consent to the exclusive jurisdiction of said courts.

11. Modifications

We reserve the right to update these Terms at any time. Changes take effect when posted on this page. Continued use of our services after changes constitutes acceptance of the revised Terms.

12. Contact

For questions about these Terms, contact us at:

Pluribus LLC, doing business as Pluribus Manufacturing
Arizona, USA
[email protected]