Privacy Policy

Pluribus LLC, doing business as Pluribus Manufacturing ("we," "us"), makes custom parts to order from pluribusmfg.com. This policy explains what information we collect, why, who else handles it, and the choices you have. We do not sell your personal information and we do not use advertising trackers.

1. What we collect

• Contact details — your email address (and name, if you give it) when you ask for a 3D printing price, save a quote, request a scan or bid, or write to us.
• Order details — name, email, phone, shipping and billing address, what you ordered and what you paid.
• Files you send — 3D models, PDFs, photos and parts you mail in for scanning.
• Messages — emails you send us and questions you type into the site assistant.
• Technical data — your IP address, browser type and the pages you request, recorded in our server logs for security, rate limiting and counting visits.

We never see or store your full card number. Payments are entered on Stripe’s secure checkout.

2. How we use it

• To price, produce, ship and support your order, and to send receipts, proofs and tracking.
• To send the quote you asked for and follow up on it. You can ask us to stop at any time.
• To calculate sales tax at your delivery address.
• To prevent fraud and abuse and keep the site running.
• To keep the business and tax records the law requires.

3. Your files

Files you upload are used only to quote and produce your order. Our slicing software runs on our own server with no internet connection, and we do not share, publish, resell or reuse your designs. We are glad to sign an NDA for confidential work — ask before you send files.

4. Who else handles your information

We share only what each service needs to do its job:

• Stripe — payment processing.
• Shippo, FedEx, USPS and local couriers — shipping rates, labels and delivery (your name, address, phone and package details).
• SendGrid — delivering our emails to you and your replies to us.
• Anthropic — the AI model behind the site assistant and help drafting replies; it receives the text of questions and messages, not your payment details.
• Cloudflare — security and fast delivery of this website.
• California Department of Tax and Fee Administration — looking up the sales tax rate for your delivery address or ZIP code.

We may also disclose information when the law requires it or to protect our rights or the safety of others.

5. Cookies and browser storage

We don’t use advertising or analytics cookies. Your browser stores your cart, your ZIP code and the email you gave for quotes so you don’t have to type them again. Clearing your browser’s site data removes them.

6. How long we keep it

Order and tax records are kept as long as tax law requires. Quote contacts, uploaded files and messages are kept while they are useful for your quotes and orders; ask and we will delete them sooner, unless we must keep them for an open order or a legal obligation. Server logs are rotated regularly.

7. Your choices and California rights

You can ask to see the personal information we hold about you, correct it, or delete it, and you can ask us to stop emailing you. California residents have these rights under the CCPA, including the right not to be discriminated against for using them. We do not sell or share personal information for cross-context behavioral advertising.

Email [email protected]from the address you used with us and we’ll reply within 30 days.

8. Children

The site is not directed to children under 13, and we don’t knowingly collect their information.

9. Changes

If we change this policy we’ll update the date above. See also our Terms & Conditions.